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PRIVACY POLICY

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Last updated: 24 August 2026

This Privacy Policy explains how ANT-TCG LTD (“ANTTCG”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit ant-tcg.com, create an account, contact us or purchase products from our online store.

We are committed to protecting your privacy and handling personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

  1. WHO WE ARE

The data controller responsible for your personal information is:

ANT-TCG LTD
Company number: 17305303
VAT registration number: GB 523 6257 00
Registered in England and Wales

Registered Office:
126B Colne Road
Twickenham
TW2 6QS
United Kingdom

Website:
https://ant-tcg.com

Email:
support@ant-tcg.com

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect information including:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account information
  • Order history
  • Products purchased
  • Payment and transaction information
  • Delivery and tracking information
  • Communications with us
  • Returns and refund information
  • IP address
  • Browser and device information
  • Website security and technical information
  • Information used for fraud prevention and payment verification

We only collect information that is reasonably necessary for operating our store, fulfilling orders, providing customer support, protecting our business and complying with legal obligations.

  1. INFORMATION WE COLLECT WHEN YOU PLACE AN ORDER

When you purchase from ANTTCG, we collect information necessary to:

  • Process your order
  • Take payment
  • Deliver your products
  • Provide order updates
  • Handle returns and refunds
  • Provide customer service
  • Maintain accounting and tax records
  • Prevent and investigate fraud
  • Resolve payment disputes and chargebacks

This may include your name, contact details, billing address, delivery address, products ordered and transaction information.

  1. PAYMENT INFORMATION

Payments on our website may be processed using WooPayments and associated payment infrastructure.

Payment providers may collect and process information necessary to authorise and process your payment, prevent fraud, manage disputes and comply with their legal obligations.

ANTTCG does not need to directly store your full payment card number in order to process normal card payments through our payment provider.

Payment providers process personal information in accordance with their own privacy policies and applicable law.

  1. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange delivery
  • Communicate about orders
  • Create and manage customer accounts
  • Provide customer support
  • Process returns and refunds
  • Prevent fraud and abuse
  • Protect the security of our website
  • Resolve payment disputes and chargebacks
  • Maintain business, accounting and tax records
  • Comply with legal and regulatory obligations
  • Establish, exercise or defend legal claims
  • Improve the operation and security of our store
  1. OUR LEGAL BASES FOR PROCESSING

Depending on the circumstances, we may process personal information because:

CONTRACT

Processing is necessary to enter into or perform a contract with you.

For example, we need your name, delivery address and order information to fulfil your purchase.

LEGAL OBLIGATION

We may need to process or retain information to comply with legal obligations, including accounting, tax and regulatory requirements.

LEGITIMATE INTERESTS

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights.

This may include:

  • Preventing fraud
  • Protecting our website
  • Maintaining security
  • Handling disputes
  • Improving our services
  • Protecting our legal rights

CONSENT

Where applicable, we may rely on your consent, for example for certain optional marketing or non-essential tracking technologies.

Where processing is based on consent, you may withdraw that consent as permitted by law.

  1. WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

  • Payment processors
  • Banks and payment networks
  • WooCommerce and related ecommerce service providers
  • Hosting and website infrastructure providers
  • Delivery and courier companies
  • Email and communication providers
  • IT and security providers
  • Fraud prevention services
  • Professional advisers such as accountants or legal advisers

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

  1. DELIVERY PROVIDERS

To deliver your order, we may provide relevant information to delivery companies.

This may include:

  • Your name
  • Delivery address
  • Contact details
  • Order or parcel reference information

Delivery companies may process this information in accordance with their own privacy policies.

  1. CUSTOMER ACCOUNTS

If you create an account on ant-tcg.com, we may store information associated with your account, including:

  • Your name
  • Email address
  • Billing address
  • Delivery address
  • Order history
  • Account preferences

You may be able to update certain account information through your customer account.

  1. FRAUD PREVENTION AND SECURITY

We may use personal and transaction information to detect, investigate and prevent:

  • Fraudulent orders
  • Unauthorised payments
  • Account abuse
  • Suspicious transactions
  • Chargeback abuse
  • Security threats

We may share relevant information with payment providers, banks, fraud prevention services, delivery companies or authorities where appropriate and lawful.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies necessary for the operation of the website and online store.

These may be used for functions including:

  • Maintaining your shopping cart
  • Customer login
  • Checkout functionality
  • Security
  • Remembering certain website preferences
  • Maintaining website sessions

Where consent is legally required for non-essential cookies or similar technologies, we will request appropriate consent before using them.

We may introduce additional analytics or advertising technologies in the future. Where required, our privacy and cookie information will be updated and appropriate consent mechanisms will be implemented before such technologies are used.

  1. ANALYTICS AND ADVERTISING TECHNOLOGIES

ANTTCG may introduce analytics and advertising tools in the future to understand website performance and support marketing activities.

These may include services provided by companies such as Google, Meta or TikTok.

We will not intentionally activate non-essential tracking technologies requiring consent without implementing appropriate consent controls.

This Privacy Policy and our cookie information will be updated as appropriate when such services are introduced.

  1. MARKETING COMMUNICATIONS

We may offer customers the option to receive marketing communications from ANTTCG.

Where consent is required, marketing communications will only be sent where an appropriate legal basis exists.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting:

support@ant-tcg.com

Transactional messages relating to orders, payments, deliveries, security or customer service are not marketing communications and may still be sent where necessary.

  1. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Different types of information may be retained for different periods.

Order and transaction records may need to be retained for several years to comply with accounting, tax and legal obligations.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

  1. INTERNATIONAL DATA TRANSFERS

Some of the technology and service providers used to operate our website, process payments or provide other services may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

  1. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

  1. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights including:

  • The right to be informed about how your information is used
  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of information
  • The right to restrict processing
  • The right to object to certain processing
  • The right to data portability in applicable circumstances
  • Rights relating to certain automated decision-making
  • The right to withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise a data protection right, contact:

support@ant-tcg.com

We may need to verify your identity before responding to certain requests.

  1. COMPLAINTS

If you have concerns about how ANT-TCG LTD handles your personal information, please contact us first at:

support@ant-tcg.com

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled in breach of applicable data protection law.

  1. CHILDREN

Our website is not intended to knowingly collect personal information directly from children where parental or guardian involvement would be required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact:

support@ant-tcg.com

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

ANTTCG is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy information provided by those services before providing personal information.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to the technologies we use
  • New payment or delivery providers
  • Analytics or advertising services
  • Changes in applicable law or regulatory guidance

The latest version will be published on ant-tcg.com with an updated revision date.

  1. CONTACT US

For privacy questions or requests relating to your personal information, contact:

ANT-TCG LTD

Email:
support@ant-tcg.com

Website:
https://ant-tcg.com

Registered Office:
126B Colne Road
Twickenham
TW2 6QS
United Kingdom