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TERMS AND CONDITIONS

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Last updated: 27 August 2026

These Terms and Conditions apply to purchases made from ANTTCG through ant-tcg.com.

By placing an order with us, you agree to these Terms and Conditions. Nothing in these Terms affects your statutory rights under applicable UK consumer law.

  1. ABOUT US

ANT-TCG LTD is an online retailer specialising in trading card game products, collectibles and related products. ANT-TCG LTD is registered in England and Wales under company number 17305303.

Registered office: 126B Colne Road, Twickenham, TW2 6QS, United Kingdom
Company number: 17305303
VAT registration number: GB 523 6257 00
Website: ant-tcg.com
Email: support@ant-tcg.com

  1. PRODUCTS

We aim to describe and display our products as accurately as reasonably possible.

Product images are for illustrative purposes. Colours, packaging and other minor details may vary from images displayed on the website.

Unless expressly stated otherwise in the product description, sealed products are sold as sealed products and no particular card, pull, rarity, value, grading result or investment value is guaranteed.

  1. TRADING CARD PRODUCTS AND RANDOM CONTENT

Certain products, including booster packs, booster boxes and other sealed trading card products, contain randomised contents.

Purchasing such a product does not guarantee that the customer will receive any particular card, rarity, value or type of pull.

The contents and pull rates of sealed products are determined by the relevant manufacturer where applicable and are outside ANTTCG’s control.

Dissatisfaction with the cards or value obtained from a correctly supplied product does not by itself mean that the product is faulty or not as described.

  1. PRICES AND PAYMENT

All prices are displayed in the currency shown on the website.

The total price payable, including applicable delivery charges and taxes where relevant, will be shown during checkout before the order is submitted.

Payment must be successfully authorised before an order can be processed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer before proceeding where required.

  1. ORDER ACCEPTANCE

Submitting an order does not necessarily mean that we have accepted it.

We may refuse or cancel an order where reasonably necessary, including where:

  • payment cannot be authorised;
  • a product is unavailable;
  • incorrect pricing or product information has been displayed;
  • we reasonably suspect fraud or unauthorised payment activity; or
  • we are unable to fulfil the order.

Where we cancel an order after payment has been taken, the appropriate amount will be refunded.

  1. DELIVERY

Orders will be delivered to the address supplied by the customer during checkout.

Customers are responsible for providing complete and accurate delivery information.

Orders are normally dispatched within 1–2 working days. Estimated delivery is 2–4 working days after dispatch.

Dispatch and delivery times are estimates and may be affected by weekends, public holidays, address checks, carrier delays or other circumstances outside our reasonable control.

Where applicable, customers will receive tracking information after dispatch.

Nothing in this section limits any statutory rights relating to delivery.

  1. CANCELLATION RIGHTS

Consumers purchasing online may have a statutory right to cancel eligible purchases within 14 days of receiving the goods.

To exercise a cancellation right, contact:

support@ant-tcg.com

Please provide your order number and sufficient information to identify the order.

After notifying us of a valid cancellation, eligible goods must be returned within the applicable statutory period.

Further details are provided in our Refund and Returns Policy.

  1. OPENED, UNSEALED OR USED PRODUCTS

The condition of returned goods is important, particularly for sealed trading card products and collectibles whose value can be materially affected by opening, unsealing, damaging or altering their packaging.

Customers may inspect goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

If handling goes beyond what is reasonably necessary and causes the value of the goods to be reduced, ANTTCG may make any deduction from the refund permitted by applicable law to reflect that reduction in value, up to the full contract price of the affected item.

For individual booster packs, crimped edges and packaging must remain intact for a full change-of-mind refund. For booster boxes and other sealed products, manufacturer seals and shrink wrap must remain intact. Opening, tampering with or resealing a trading card product may cause a substantial or total loss of resale value. If an opened, tampered or resealed item has no safe resale value, any lawful deduction may equal the full item price, so no refund would be due for that item. Each return is assessed individually.

Where legislation provides a specific exception to the statutory right to cancel for a particular type of product, that exception will apply.

This section does not affect a customer’s statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

  1. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund and Returns Policy and applicable UK consumer law.

Customers should contact support@ant-tcg.com before returning an item so that the return can be identified and handled correctly.

Unless we are legally responsible for the return cost or have agreed otherwise, the customer is responsible for the direct cost of returning goods following a change-of-mind cancellation.

We strongly recommend using an appropriate tracked service and retaining proof of postage.

For an eligible cancellation, we will refund the cost of our least expensive standard delivery option. Any additional amount paid for a faster or more expensive delivery option is not refundable unless required by law.

We will normally issue the refund within 14 days after receiving the returned goods or, if earlier, within 14 days after receiving evidence that the goods have been sent back. We may withhold the refund until the goods or evidence of return are received. Refunds are made using the same payment method used for the original transaction unless the customer expressly agrees otherwise.

An optional model cancellation form is available in our Refund and Returns Policy. A customer may also cancel by sending any other clear statement to support@ant-tcg.com before the cancellation period ends.

  1. DAMAGED, FAULTY OR INCORRECT GOODS

If you receive an item that is damaged, faulty, incorrect or not as described, please contact:

support@ant-tcg.com

Please provide your order number and, where appropriate, photographs showing the issue and the packaging in which the order arrived.

Nothing in these Terms limits your statutory rights in relation to faulty, damaged or misdescribed goods.

  1. DELIVERY DAMAGE AND EVIDENCE

If an order appears to have been damaged during delivery, please contact us as soon as reasonably possible.

We may request photographs of:

  • the external shipping packaging;
  • the shipping label;
  • internal protective packaging; and
  • the affected product.

Please retain the packaging until the issue has been resolved where reasonably possible.

This helps us investigate the issue with the delivery provider and does not limit your statutory rights.

  1. FRAUD AND PAYMENT SECURITY

We reserve the right to carry out reasonable fraud-prevention and payment-security checks.

Orders may be delayed, refused or cancelled where we reasonably suspect fraud, unauthorised payment activity, misuse of payment services or other unlawful activity.

  1. CHARGEBACKS AND PAYMENT DISPUTES

If there is a problem with an order, customers are encouraged to contact us first at support@ant-tcg.com so that we can attempt to resolve the issue.

Nothing in these Terms restricts any lawful rights a customer may have through their card issuer, payment provider or applicable law.

We reserve the right to provide relevant order, delivery, tracking and correspondence records to payment providers when responding to a payment dispute.

  1. INTELLECTUAL PROPERTY

Unless otherwise stated, content created for ant-tcg.com, including text, graphics, branding and website materials, may not be copied, reproduced or commercially exploited without permission.

Third-party trademarks, product names, artwork and intellectual property belong to their respective owners.

  1. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms excludes or restricts liability for faulty goods, goods that are not as described, or any other statutory consumer rights that cannot legally be excluded.

To the extent permitted by law, ANTTCG is not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.

  1. PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Payment information may also be processed by the payment providers used by our store in accordance with their respective privacy terms.

  1. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

The version applicable to an order will normally be the version in force when the order was placed, subject to applicable law.

  1. GOVERNING LAW

These Terms are governed by the applicable laws of the United Kingdom, without depriving consumers of any mandatory protections available to them under applicable law.

Nothing in these Terms limits any mandatory rights regarding where a consumer may bring legal proceedings.

  1. CONTACT US

For questions about orders, returns or these Terms and Conditions, contact:

ANTTCG
Email: support@ant-tcg.com
Website: ant-tcg.com